| 1.
How can I join? |
You can join by using
your credit card, your checking account or by phone billing.
|
| 2. Can
I join if I don't have a credit card? |
Yes you can. You can
join by using your checking account or you can join by phone.
|
| 3. What
name or company will I be billed by? What will appear on my bank statement
? |
Your membership will
be discreetly billed by "CCBill"
|
| 4.
How will the charge appear on my telephone bill? |
Your membership will
be discreetly billed as "CCBill".
|
| 5.
Some or most of the live
feeds don't seem to be working for me? |
There are numerous
reasons why the live videos may not be working. Please make sure you are
using either Netscape 3.0 and 4.0, Microsoft Internet Explorer 4.0 and
5.0, AOL 3.0 and 4.0 bit Version for Windows 95/98. If you are using one
of the browsers listed above and still having problems, then you need to
update your plug-in or video codec.
Currently, our video feeds run best using Quicktime, and Windows media
player.
|
| 6. Do
I need any special software to view the images? |
No, viewing the images
should work fine with IE, Netscape, AOL & WebTV browsers.
|
| 7. What
can I do if I'm having problems viewing the Mpegs? |
We suggest to upgrade
to the most recent version of your movie player. You should install Real
Video Player and Windows Media Player.
|
| 8.
Where can I find the correct
plug-in? |
There is no one
standard for streaming video over the Internet. Sometimes your browser
will tell you that you do not have the correct plug-in to view the video.
Here is a list where you can downlaod the most common types of video
plug-ins.
Windows Media
Player
Real Video Player
Quicktime
|
| 9.
Why was my credit card rejected? |
There are a number of
reasons beyond our control that may keep us from accepting a credit card.
For instance, the card could be "blocked" if it was ever
involved in a billing dispute with an Internet merchant or website. This
is done to protect the cardholder and merchant in the future.
Unfortunately, there is nothing that we can do to make a rejected card
work again.
|
| 10. My
username and password do not work! |
| There are a number of
reasons that your password may not be working.
You need to enter your username and password in the same exact case
sequence as you did when you signed up because our system is case
sensitive. Make sure you are using capital and lowercase letters when
necessary. This problem accounts for 90% of access difficulties.
We processed your account and found you didn't include enough valid
information.
Your credit card was declined because of a lack of credit or because we do
not have the address where you receive your credit card statement.
Perhaps your credit card has expired and you need to provide us with a new
expiration date. We inform all of our members of this unless we do not
have a valid e-mail address or they do not want any e-mail sent.
Your credit card was declined the last time we ran it.
You cancelled your account and forgot it.
Your account was cancelled by us for unauthorized use of a credit card or
similar reasons.
You moved and didn't notify us. Therefore your credit card was declined
because your address could not be verified.
|
| 11. How
do I cancel my membership? |
Click
here to cancel your membership! and follow instructions.
|
| 12. How
do I know my membership was canceled? |
When you use our
automated cancel page, the system will send a confirmation to the e-mail
address that you provided when you joined.
|
| 13. Do
I need to cancel my membership if I joined by phone billing/web 900? |
You are only billed by
web 900 whenever you call the number. There is no need to cancel your
subscription if you joined this way as your access to the members area
will cease at the end of the period you purchased.
|
| 14. My
question was not answered can I e-mail it to you? |
| Yes, please include
your username and subscription number with your question and email us by clicking
here. |
